For more information about the status of your trade in credit or device, follow the process in How do I track my trade-in status? For devices which are lost, damaged, or missing contents, open a claim with FedEx Shipping using the File a Claim | FedEx page. Provide your FedEx tracking number on the FedEx page.
https://www.dell.com/support/kbdoc/en-us/000192007/dell-trade-in-frequently-asked-questions

